- sales@gardner-logistics-limited.co.uk
- Unit 3 Bluewater Trading Estate Bell Close, Plympton, Plymouth, England, PL7 4JH
Get In Touch
+44 1392 58 1008
How does online escrow work?
Online escrow is a five-step process. It protects the Seller by verifying funds and protects the Buyer by allowing inspection of the merchandise before funds are disbursed.
How does Gardner Logistics protect me?
With Gardner Logistics, every step in your transaction is verified with proven tracking and verification procedures. Gardner Logistics ships and tracks delivery of the merchandise and the Seller isn’t paid until the Buyer accepts the merchandise, or the agreed upon inspection period expires.
When should I use Gardner Logistics escrow service?
The services offered through Gardner Logistics support most online transactions. It’s ideal for exchanging higher-end items (above $500 in value) that merit the security and peace of mind that Gardner Logistics delivers. Typically, our customers use our service when the Buyer and Seller are unknown to each other, for purchases made on auction sites, classified […]
How do I check the status of my transactions?
Although we offer telephone and email support, the simplest way to check the status of your transaction is by using our tracking page – Search Your Tracking
If I have any questions about the product, do I contact Gardner Logistics?
No. Gardner Logistics is a neutral third-party that protects both the Buyer and Seller to ensure the transaction is processed. We have no knowledge about what is actually being sold. In most cases, Gardner Logistics has a very limited relationship with either party. If the Buyer has any questions, they should contact the Seller directly.
When are funds released by the Buyer?
Gardner Logistics may release funds to the Seller after the Inspection Period has ended. The Inspection Period is agreed upon by both parties and commences once the Buyer confirms receipt or Gardner Logistics confirms delivery of merchandise. In the event the transaction closes without involvement from the Buyer, a 48 hour notice may be sent […]
What is an Inspection Period, when does it start, and how long does it last?
The Inspection Period is the specified amount of time agreed upon by both parties in which the Buyer may examine the merchandise after receipt. The time frame selected for the Buyer can range between 1 to 30 days and must be agreed upon by all parties at the beginning of the transaction. The Inspection Period […]
When does the shipping starts?
The shipping is started by Gardner Logistics once the payment from the Buyer is secured in the escrow account.
If the Buyer returns an item, who pays for shipping?
As specified in the escrow terms, if the Buyer rejects the merchandise, the Seller is required to pay for return shipping fees.
Do you verify that the item shipped is the motor vehicle listed?
Yes. Before starting the shipping Gardner Logistics verifies if the item shipped is the motor vehicle listed.