sales@saltleycarsltd.co.uk⌖ 1 Daniels Road, Birmingham, B9 5XU0330 1330 065
Buy-Back Guarantee

10-Day Buy-Back Guarantee

Every eligible vehicle supplied by SALTLEY CARS LTD is supported by a structured 10-day Buy-Back Guarantee, designed to give customers additional confidence when purchasing remotely.

Our process is built around clear documentation, transparent vehicle information, and a defined inspection period after delivery.

Important: Customers should always confirm all vehicle, contract, and payment details directly with SALTLEY CARS LTD before sending funds.

10-Day Inspection Period

From the date your vehicle is delivered, you have 10 calendar days to inspect it and confirm that it matches the agreed description, condition, and documentation provided before purchase.

If you are happy with the vehicle, no further action is required.

1

When a request can be made

  • The vehicle is not as described
  • Important information was missed from the listing or documentation
  • The vehicle condition does not match the agreed details
  • The transaction cannot be completed as expected
2

How to request a buy-back

To request a buy-back, you must contact our team within the 10-day period. Your request must be submitted before the end of the 10th calendar day from delivery.

An eligibility review and inspection may be required before approval.

3

Vehicle eligibility conditions

  • Remain in the same condition as delivered
  • No more than 300 additional miles added
  • Not sold, transferred, modified, or damaged
  • Available for inspection and collection

Refund Terms

Once a buy-back request has been reviewed and approved, our team will confirm the next steps in writing. Approved refunds are normally processed within 24–48 hours after inspection and confirmation.

Vehicles Not Eligible

  • Vehicles sold as-is
  • Vehicles with structural damage declared before purchase
  • Vehicles over 350,000 miles
  • Vehicles priced above £150,000
  • Specialist, modified, or commercial-use vehicles where stated
  • Vehicles damaged, altered, transferred, or misused after delivery

Final Confirmation

After the 10-day period expires and no buy-back request has been submitted, the transaction is considered final.

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